FAQ
Frequently
Asked Questions
#1
General Questions
What services does The Lim provide
We offer reliable and trustable chauffeur services, including airport transfers, corporate travel, weddings, and custom journeys tailored to your needs.
What areas do you cover?
Our services are available throughout Malaysia, and we also cater to cross-border travel requests upon arrangement.
How can I contact The Lim for inquiries?
You can reach us through WhatsApp, email, or by calling our customer service team directly.
Do you offer hourly or daily rentals?
Yes, we offer flexible packages, including hourly, half-day, and full-day rentals, depending on your travel requirements.
#2
Booking and Payment
How do I book a chauffeur service?
You can book directly through our website or contact us via WhatsApp for assistance. Bookings are quick and easy.
Can I make last-minute bookings?
Yes, we accept last-minute bookings based on vehicle and chauffeur availability.
What payment methods do you accept?
We accept credit cards, bank transfers, and popular e-wallets for your convenience.
Is a deposit required for bookings?
Full payment is required to confirm your booking. For certain long-term bookings, we may allow partial deposits.
#3
Travel Documents & Requirements
What is KYC, and do I need to complete it?
KYC (Know Your Customer) is a verification process to confirm your identity. It is required for first-time users to ensure secure and smooth transactions.
How do I submit my KYC documents?
You can upload your documents during the booking process or send them directly through the link provided in your confirmation email.
Do I need to provide a travel itinerary?
While it is not mandatory, providing your travel itinerary helps us plan and deliver a seamless experience.
Are there any specific travel restrictions I should be aware of?
We adhere to local regulations, and if travel restrictions apply, we will inform you during the booking process.
#4
Cancellation and Refunds
Can I cancel my booking?
Yes, cancellations are allowed. Please refer to our cancellation policy for the timeframes and conditions.
Will I get a full refund if I cancel my booking?
Refund eligibility depends on the timing of the cancellation. Cancellations made within the specified period may qualify for a full or partial refund.
How do I request a refund?
Contact our customer service team, and they will guide you through the refund request process.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days, depending on the payment method used.
Is there a fee for last-minute cancellations?
Yes, last-minute cancellations may incur a fee as per our cancellation policy.
Enquire Now
through WhatsApp
We are dedicated to delivering elegance, discretion and excellence in every journey. From airport transfers to corporate events and weddings, our professional chauffeurs ensure your comfort, safety and peace of mind.